Autonomous customer-support agent
Designed and shipped a retrieval-augmented agent that reads the product docs, drafts replies, and takes safe actions against the client's API. Built the eval harness and guardrails that made it trustworthy enough to run unattended.
- ●Deflects a large share of tier-1 tickets
- ●Deterministic guardrails, human handoff on low confidence
- ●Full eval suite gating every prompt change